In simple terms, the term “operational services” refers to all those processes and services that are part of the day-to-day management of an organization’s IT infrastructure. For example, this can include real-time security monitoring, technical troubleshooting and diagnostics, system repair management, configuration management, administration of various types, and generation of reports linked to all the above.
Choosing Accutech’s operational support services provides peace of mind thanks to our 12+ years of experience and top-of-the-industry insight. It also delivers zero to less downtime of all supported solutions, sophisticated workflows and management of all services, and detailed, reliable monitoring and reporting.
Operational Support Mechanisms
Safe and convenient technologies by industry-leading vendors unlock Accutech’s ability to provide operational services both remotely and in person, responding swiftly to your needs. We use secure VPN software to connect to your systems safely, as well as a PAM mechanism, where available, to support the audit controls that may be required.
Remote Operational Support 24x7 or 8x5
To better serve our wide range of clients, we have available two operational support configurations.
Active throughout the day and night, 365 days a year, 24x7 operational support is best suited to those businesses whose IT infrastructure is extremely critical, with minimal downtime allowed, even outside standard office hours.
For many smaller and medium sized companies, 8x5 is the preferred configuration, allowing complete, remote operational support, throughout the working day, five days a week. Meanwhile, in the event of emergencies, Accutech’s 24/7 hotline remains at your disposal.
Our expertly trained, certified engineers will provide you with 365-degree operational support, including:
- remote operational management of chosen solution(s)
- data protection and restore services
- policy creation and management
- daily reports for all incidents and operations
- weekly executive reports for client upper management on the completion of operational procedures.
The length of Accutech’s Operational support contracts is usually one or three years. However, we fully understand that different organizations have differing needs and requirements, and are open to discussing yours, to find the best way to serve you with the help of highly skilled and fully certified staff.
Browse our website to get a sense of everything we can do for your business, or pick up the phone to speak to one of the team today.