In simple terms, the term “operational services” refers to all those processes and services that are part of the day-to-day management of an organization’s IT infrastructure. For example, this can include real-time security monitoring, technical troubleshooting and diagnostics, system repair management, configuration management, administration of various types, and generation of reports linked to all the above.
Choosing Accutech’s operational support services provides peace of mind thanks to our 12+ years of experience and top-of-the-industry insight. It also delivers zero to less downtime of all supported solutions, sophisticated workflows and management of all services, and detailed, reliable monitoring and reporting.
Safe and convenient technologies by industry-leading vendors unlock Accutech’s ability to provide operational services both remotely and in person, responding swiftly to your needs. We use secure VPN software to connect to your systems safely, as well as a PAM mechanism, where available, to support the audit controls that may be required.
To better serve our wide range of clients, we have available two operational support configurations.
Active throughout the day and night, 365 days a year, 24x7 operational support is best suited to those businesses whose IT infrastructure is extremely critical, with minimal downtime allowed, even outside standard office hours.
For many smaller and medium sized companies, 8x5 is the preferred configuration, allowing complete, remote operational support, throughout the working day, five days a week. Meanwhile, in the event of emergencies, Accutech’s 24/7 hotline remains at your disposal.
Our expertly trained, certified engineers will provide you with 365-degree operational support, including:
The length of Accutech’s Operational support contracts is usually one or three years. However, we fully understand that different organizations have differing needs and requirements, and are open to discussing yours, to find the best way to serve you with the help of highly skilled and fully certified staff.
Browse our website to get a sense of everything we can do for your business, or pick up the phone to speak to one of the team today.
The digital revolution has brought with it seismic shifts to the way organizations operate. A very practical yet critical part of these is the urgent need for reliable, accurate and always available support.
In 2021 and beyond, professional support services encompass a wide range of concerns, from corporate networks availability (LAN, WAN, EPN, SAN, VPN…) to cybersecurity, cloud services and web application support. Risks, vulnerabilities and threats do not take time off, and cybercriminals could strike at any time, with estimates at 2,244 hacker attacks per day around the world.
Acknowledging that complete and uninterrupted access to expert support is key to business continuity and your customers’ satisfaction, Accutech operates a support hotline our clients can call 24 hours a day, 365 days a year. We take pride in how there is always someone to address any incident, emergency or concerns, providing accurate solutions to those who have entrusted us with their digital needs.
Speak to the Accutech team today about your IT support needs and how we could satisfy them.
Successful and timely delivery of IT and IT-adjacent projects is of utmost concern to corporate decision-makers, who are sometimes hesitant to adopt new technologies despite their usefulness due to concerns about disruptions to operations, downtime and staff training. Indeed, no organization wants to stop functioning efficiently because a major IT project is underway.
To this challenge, Accutech’s extensive implementation services portfolio shows the way forward, allowing organizations to take full advantage of cutting-edge technologies with minimal disruptions to their day-to-day operations.
Our proficiency and experience in implementation services ensure swift delivery and accuracy proven by testing, with our record in the field bearing testament to the results we can achieve for you. We position ourselves as enablers of our clients’ full potential, as we take care of every aspect of the project they assign us.
We offer:
Project design and project analysis services by Accutech guarantee the delivery of integrated projects fully in line with the requirements set by the client, and to a high specification.
In IT and digital projects, the human factor is over overlooked. Accutech acknowledges how important it is for our clients’ teams and collaborators to be able to utilize the new technology with confidence, and in full safety. Our team will define implementation needs in accordance with each project, and manage human resources as needed.
Every customer’s IT infrastructure is unique. This is why, at this stage of the project implementation cycle, we will focus on the particularities of your systems, your processes, and your data architecture, enabling the technology to work for you in the best way possible. The result is a solution that is tailor made for your organization.
We also provide the full range of services related to the deployment and sign-off of each integrated project, per the deliverables, your circumstances and your requirements. Our solutions are scalable and adaptable.
Throughout the implementation process, Accutech’s team will keep key persons and teams up to date with developments and progress. Importantly, we will also produce detailed documentation for your reference and complete transparency, which remains with the client for every need that might arise – and to inform any future project.
To ensure your organization can take full advantage of the solution, Accutech will also organize suitable training for client employees and associated personnel called upon to use the new technology, platform and/or software. Our training regime takes place across two phases, with on-the-job training during implementation followed by post-delivery sessions after the deployment, testing and acceptance of your project.
Speak to us today about your IT and digital implementation needs and aspirations, so we can find the solutions that suit your company.
